FAQ

Creating an account is quick. Click Sign Up on the casino site, provide your name, email, date of birth (18+ required), phone number, and preferred currency, then confirm your email. Use a strong password and accurate personal details to avoid delays during verification. After registering, you’ll be able to access the cashier to deposit, redeem welcome codes, and start playing. If you plan to claim deposit bonuses, remember the $20 minimum for qualifying deposits. If you run into any issues during registration, contact support via live chat for immediate help or email support@grandevegascasino.com.

Verification helps protect your account and speeds up withdrawals. Typical documents include a government-issued photo ID (passport, driver’s license), a recent utility or bank statement showing your address (within 90 days), and a photo or screenshot of the payment method used for deposits (card front with numbers masked or crypto wallet address). Upload files in the account’s verification area or send them to support if requested. Review times vary but are commonly completed within 24–72 hours; complex cases may take longer. To avoid delays, submit clear, unexpired documents that match the details on your account.

Grande Vegas features a $300 Welcome package made of three coupons: 100MATCH (100% up to $100), 150MATCH (150% up to $150 plus 50 free spins on Achilles — must be redeemed after 100MATCH), and 50FREE ($50 free, redeemable after the first two codes). Enter the coupon code in the cashier’s Redeem Coupon field to claim. Deposit bonuses carry a 30x playthrough on bonus plus deposit unless otherwise stated. Minimum deposit for deposit-based bonuses is $20. Non-deposit freebies and seasonal promotions are posted on the Promotions page; availability can change, so redeem offers when you see them and check the specific terms for each coupon.

Wagering requirements (playthrough) show how many times you must bet the bonus (or bonus plus deposit) before withdrawing associated winnings. For most Grande Vegas deposit bonuses the requirement is 30x the bonus plus deposit. Non-deposit bonuses often carry higher playthroughs (commonly 60x) and a 5x maximum cashout on no-deposit funds. Game contribution rules apply: eligible games typically include 7 Stud Poker, Bonus Bingo, European Slot Poker, Pai Gow Poker, Scratch Cards, all Slots, and Texas Hold’em Bonus Poker. Playing non-eligible games before meeting the requirements can void the bonus and winnings, so always check the bonus terms.

Yes — Grande Vegas runs occasional no-deposit promotions and mystery raffle-style bonuses. No-deposit offers require a coupon code or automatic eligibility conditions and usually have higher wagering requirements (often around 60x) with maximum cashout limits (generally up to 5x the bonus). Non-deposit credits are meant for playtesting and fun payouts, not unlimited withdrawals. Note: you cannot redeem multiple free bonuses back-to-back without making a real-money deposit between them; violating this can void bonuses and winnings. Always confirm current no-deposit offers and expiry dates on the Promotions page.

Grande Vegas supports a wide range of payment options: American Express, Bank Wire Transfer, Bitcoin Cash (BCH), Bitcoin (BTC), Flexepin, Litecoin (LTC), MasterCard, Neosurf, Neteller, PaySafeCard, Skrill, Visa, ecoPayz, and iDebit. Supported currencies include Bitcoin, Bitcoin Cash, Litecoin, and USD. Processing times vary: card and e-wallet deposits are usually instant; crypto deposits confirm on-chain and are typically quick; bank wire deposits and withdrawals can take several business days. Withdrawal processing at the casino commonly takes 24–72 hours for internal checks before payment provider transfer times. For help with a specific method, contact support.

After your withdrawal is approved (usually within 24–72 hours), transfer times depend on the chosen method: e-wallets and crypto are typically fastest; bank wire and card payouts can take several business days. For bonus-related cashouts, general rules apply: non-deposit bonuses usually cap payouts at 5x the bonus amount; deposit bonuses exceeding 100% may carry a maximum cashout of 15x the deposit amount. Some promotions like cashback can have different rules. If you need a faster payout, crypto methods are often the best option. Contact support if a withdrawal is delayed.

Grande Vegas runs games powered by Real Time Gaming (RTG), featuring a broad selection: classic and video slots, progressive jackpots, table games, video poker, scratch cards, and poker variants like Texas Hold’em Bonus Poker and Pai Gow. Specific promo free spins may target titles such as Achilles Slots. Game availability can fluctuate, and RTG updates the portfolio periodically. If you’re looking for a specific title, use the lobby search or contact support for availability.

Yes. The casino offers a mobile-optimized site so you can play from most modern iOS and Android devices through a browser. The lobby and cashier are designed for touch navigation, and many RTG games run smoothly on phones and tablets. No separate download is required for instant-play games. If you encounter performance issues on mobile, closing background apps, updating your browser, or switching to a stable Wi-Fi connection often resolves them.

Grande Vegas uses industry-standard protections to keep your data secure, including encrypted connections for account pages and secure processing partners for payments. Account verification procedures help prevent fraud, and the casino maintains internal controls to monitor suspicious activity. Use unique passwords and enable any available security features for your account. If you suspect account compromise, contact support immediately and change your password.

First, try basic troubleshooting: refresh the page, clear your browser cache, switch browsers, or restart your device. Make sure your browser is up to date and that pop-up blockers aren’t interfering with the casino pages. If problems persist, take a screenshot or note any error messages and reach out to support via live chat for fastest resolution, or email support@grandevegascasino.com. For urgent issues outside chat hours, call support at the Toll Free Number: 1-800-571-7009 or the regular number: 1-678-349-0095. Provide details about your device, browser, and a description of the issue to speed up diagnosis.

Grande Vegas encourages safe play and offers account controls such as deposit limits, session reminders, and temporary exclusions. If you feel your play is becoming a problem, contact support to request time-outs or a longer self-exclusion. The casino can also direct you to professional resources and helplines for problem gambling support. Setting personal deposit or loss limits is a practical way to keep play enjoyable; if you need assistance applying limits to your account, support can help.